Splunk On-Call Portal Unavailable on Web and Mobile - Still Ingesting Alerts & Notifications

Incident Report for Splunk On-Call

Resolved

This incident is now resolved. The Splunk On-Call web client and mobile applications are fully operational. We apologize for the inconvenience. Please reach out to the Splunk On-Call support team with any questions. https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support

Posted Jun 04, 2025 - 03:45 MDT

Update

We continue to monitor the situation. We are still experiencing high alert lag. The Web Client and Mobile Apps are now accessible.
Thanks for your patience while we continue to work this issue to resolution.

Posted Jun 04, 2025 - 02:56 MDT

Monitoring

Update: A fix has been implemented and we are monitoring the issue. The On-Call timeline is still experiencing loading issues. We are seeing high alert-lag across the platform.

Posted Jun 04, 2025 - 02:36 MDT

Identified

We've identified this issue related to a deploy inadvertently impacting our databases and are working to stabilize. The Web Client is coming back on line now. Thank you for your patience while we coming back on line.

Posted Jun 04, 2025 - 02:27 MDT

Investigating

The Splunk On-Call portal is currently unavailable via web and mobile.

We are actively working to resolve this issue as quickly as possible.

If you have any immediate questions or concerns, our support team is standing by to respond: 1 (855) 775-8657
https://help.victorops.com/knowledge-base/how-to-contact-splunk-on-call-support/

Posted Jun 04, 2025 - 01:55 MDT

This incident affected: Clients (Web client (portal), Android client, iOS client).