Update - Issues with On-Call Reporting data still appear in the UI. Please know that our engineering team continues to work on these remaining problems.

If this issue is impacting your access to On-Call Review reporting data and you need information, please contact our Support team by submitting a ticket or using the in-product live chat. Upon request, we’re happy to provide a manually generated CSV containing the accurate data you need from the On-Call Review report.

Thank you for your understanding and patience as we continue our work to fully resolve this incident.

Contact Us: https://help.splunk.com/en/splunk-enterprise/alert-and-respond/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support

Oct 31, 2025 - 16:21 MDT
Monitoring - We want to update you on the status of the On-Call Review report issue. Our team has implemented several fixes to address the root cause, and as a result, we are reducing the incident severity to "Minor" and updating the status to "Monitoring" while we complete final data validation.

We recognize that some issues with how On-Call Reporting data appears in the UI are still present. Please know that our engineering team is working diligently to fully resolve these remaining problems.

If this issue is impacting your access to On-Call Review reporting data and you need information urgently, please contact our Support team by submitting a ticket or using the in-product live chat. Upon request, we’re happy to provide a manually generated CSV containing the accurate data you need from the On-Call Review report.

Thank you for your understanding and patience as we work to fully resolve this incident.

Contact Us: https://help.splunk.com/en/splunk-enterprise/alert-and-respond/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support

Oct 17, 2025 - 14:46 MDT
Update - Splunk On-Call Engineering and Support teams continue to give our full attention to resolving this issue as soon as possible.

** Please note that this is a complex problem. Our teams are working urgently and diligently towards providing our customers with accurate On-Call-Review data. It is our top priority.

If you are affected by this reporting feature, please reach out to On-Call Support.

Contact Us: https://help.splunk.com/en/splunk-enterprise/alert-and-respond/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support

Thank you again for your patience while we work to resolve this incident and the accuracy of the On-Call Review report.

Oct 14, 2025 - 17:35 MDT
Update - Splunk On-Call Engineering and Support teams continue to give our full attention to resolving this issue as soon as possible.

** Please note that this is a complex problem. Our teams are working urgently and diligently towards providing our customers with accurate On-Call-Review data. It is our top priority.

If you are affected by this reporting feature, please reach out to On-Call Support.

Contact Us: https://help.splunk.com/en/splunk-enterprise/alert-and-respond/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support

Thank you again for your patience while we work to resolve this incident and the accuracy of the On-Call Review report.

Oct 13, 2025 - 16:53 MDT
Update - Update: Our Engineering and Support teams continue to give our full attention to resolving this issue as soon as possible.

** Please note that this is a complex problem involving data from different sources. Our teams are working urgently and diligently, with accurate On-Call-Review data as our top priority.

If you are affected by this reporting feature, please reach out to On-Call Support.

Contact Us: https://help.splunk.com/en/splunk-enterprise/alert-and-respond/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support

Thank you again for your patience while we work to resolve this incident and the accuracy of the On-Call Review report.

Oct 10, 2025 - 16:12 MDT
Update - Update: Please bear with us as we continue to work on a fix for the On-Call Review reporting feature. The Splunk On-Call Engineering team and Senior Support leadership continue to work towards providing you with accurate On-Call Review reporting.

** Please note that this is a complex problem involving data from different sources. Our teams are working urgently and diligently, with accurate On-Call-Review data as our top priority.

If you are affected by this reporting feature, please reach out to On-Call Support.

Contact Us: https://help.splunk.com/en/splunk-enterprise/alert-and-respond/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support

Thank you again for your patience while we work to resolve this incident and the accuracy of the On-Call Review report.

Oct 09, 2025 - 15:23 MDT
Update - Update: Please bear with us as we continue to work on a fix for the On-Call Review reporting feature. The Splunk On-Call Engineering team and Senior Support leadership continue to work towards providing you with accurate On-Call Review reporting.

** Please note that this is a complex problem involving data from different sources. Our teams are working urgently and diligently, with accurate On-Call-Review data as our top priority.

If you are affected by this reporting feature, please reach out to On-Call Support.

Contact Us: https://help.splunk.com/en/splunk-enterprise/alert-and-respond/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support

Thank you again for your patience while we work to resolve this incident and the accuracy of the On-Call Review report.

Oct 08, 2025 - 16:23 MDT
Update - Update: We continue to work on a fix for the On-Call Review reporting feature. The Splunk On-Call Engineering team and senior Support leadership continue to work towards providing you with accurate On-Call Review reporting.

Please note that this is a complex problem involving data from many sources. Our teams are working urgently and diligently, with accurate On-Call-Review data as our top priority.

If you are affected by this reporting feature, please reach out to On-Call Support.

Contact Us: https://help.splunk.com/en/splunk-enterprise/alert-and-respond/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support

Thank you again for your patience while we work to resolve this incident and the accuracy of the On-Call Review report.

Oct 07, 2025 - 15:22 MDT
Update - We continue to work on a fix for this issue. If you are affected and require immediate attention, please reach out to Support via a support ticket or through in-product live chat. We've upgraded this incident to Major, as we are currently unable to provide an accurate CSV for the On-Call Review at this time.

We've prioritized this issue with our Engineering teams. They are addressing the issue with urgency.

Contact Us: https://help.splunk.com/en/splunk-enterprise/alert-and-respond/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support

Our apologies again for this issue! Please stay tuned to this status page for updates! Thank you for your patience.

Oct 06, 2025 - 18:25 MDT
Update - Update: Please bear with us as we continue to work on a fix for this issue. If you are affected and require immediate On-Call Review reporting data, please reach out to Support via a support ticket or through in-product live chat. We'll gladly provide an accurate, manually generated CSV of the data you are searching for in the On-Call Review report upon request.

Contact Us: https://help.splunk.com/en/splunk-enterprise/alert-and-respond/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support

Again, our apologies for this issue! Please stay tuned to this status page for further updates! Thank you for your patience while we work towards a resolution.

Oct 03, 2025 - 22:16 MDT
Identified - We are currently experiencing inaccurate reporting data in the On-Call Review report (OCR) within the web client.

This is a known issue, and we're working on a fix as soon as possible. If you are affected by this reporting feature, please reach out to On-Call Support.

Contact Us: https://help.splunk.com/en/splunk-enterprise/alert-and-respond/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support

Our apologies for this issue! Please stay tuned to this status page for updates! Thank you for your patience while we work towards a resolution.

Oct 03, 2025 - 09:11 MDT
Splunk On-Call Alert Processing & Integrations ? Operational
90 days ago
100.0 % uptime
Today
Alert Ingestion Operational
Alert Ingestion - Inbound email Operational
API ? Operational
Webhooks ? Operational
Chat integration - Slack ? Operational
StatusPage Integration Operational
Control Call - Audio Conferencing Operational
Okta SCIM - Provisioning / De-provisioning ? Operational
Queuing Services ? Operational
Database Services Operational
Streaming Services Operational
MS Teams - Add On ? Operational
90 days ago
100.0 % uptime
Today
Jira Cloud Integration Operational
90 days ago
100.0 % uptime
Today
Alert Rules Engine Operational
90 days ago
100.0 % uptime
Today
Delivery Systems Operational
90 days ago
99.96 % uptime
Today
Notifications - SMS Operational
Notifications - Google Push Operational
Notifications - Apple Push Operational
Notifications - Phone Operational
Notifications - Email Operational
Notifications - Manual Incident Creation ? Operational
Notifications - WhatsApp ? Operational
90 days ago
99.96 % uptime
Today
Clients Operational
Web client (portal) Operational
Android client Operational
iOS client Operational
Website Operational
90 days ago
100.0 % uptime
Today
Billing Operational
Knowledge Base ? Operational
Reporting ? Operational
Trial Creation Operational
90 days ago
100.0 % uptime
Today
Chat integration - Omni-Channel (In-product Chat) Operational
Transport Layer Security (TLS) Protocol Operational
Single Sign On ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Nov 14, 2025

No incidents reported today.

Nov 13, 2025
Resolved - We've identified this issue as stemming from a release by our Email Alert provider. Their release has been rolled back and now Email Alert delivery to On-Call is fully operational. Our apologies for this disruption.

Contact Us: https://help.splunk.com/en/splunk-enterprise/alert-and-respond/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support

Nov 13, 09:54 MST
Monitoring - We are now seeing successful delivery of email alerts in our system. We are moving status to monitoring while we investigate the cause for this disruption.

Thanks for your patience while we continue to investigate. Updates to follow.

Contact Us: https://help.splunk.com/en/splunk-enterprise/alert-and-respond/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support

Nov 13, 09:00 MST
Investigating - Splunk On-Call Email Alert Ingestion appears to be disrupted. Thanks for your patience while we investigate this issue.

Contact Us: https://help.splunk.com/en/splunk-enterprise/alert-and-respond/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support

Nov 13, 08:35 MST
Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025
Resolved - This incident is now resolved. The Splunk On-Call web client and mobile applications are fully operational. We apologize for the inconvenience. Please reach out to the Splunk On-Call support team with any questions. https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support
Nov 6, 02:18 MST
Monitoring - We experienced a CPU spike that caused loading issues in both the mobile applications and the web UI. To address the issue, we restarted our servers and, out of an abundance of caution, reverted a recent deployment. We are actively monitoring the systems to confirm that these actions have fully resolved the problem.
Nov 6, 00:20 MST
Investigating - Splunk On-Call is currently experiencing loading issues on the web UI and mobile applications (iOS and Android). We are currently investigating this issue with urgency.

Alert ingestion and paging notifications are unaffected. We will update this page as our investigation progresses. Thank you for your patience.

Contact Us: https://help.splunk.com/en/splunk-enterprise/alert-and-respond/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support

Nov 6, 00:01 MST
Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025
Completed - The scheduled maintenance has been completed.
Nov 3, 23:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 22:30 MST
Scheduled - Scheduled Backend Maintenance starting on Nov 3rd, 2025, 10:30 PM – 11:30 PM Mountain Time

Situational Awareness for Splunk On-Call Customers:

**NO CUSTOMER IMPACT IS EXPECTED from this maintenance**

This message is to inform you that a scheduled maintenance window, essential for the continued performance, reliability, and security of our service, will be conducted in a one-hour window.

For questions or concerns regarding this scheduled maintenance, please reach out to Splunk On-Call Support:

https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/introduction-to-splunk-on-call/contact-splunk-on-call-support

Nov 3, 10:29 MST
Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

Unresolved incident: Splunk On-Call Reporting - On-Call Review Report data is degraded.