All Systems Operational
Splunk On-Call Alert Processing & Integrations
Operational
Alert Ingestion
Operational
Alert Ingestion - Inbound email
Operational
API
Operational
Webhooks
Operational
Chat integration - Slack
Operational
StatusPage Integration
Operational
Control Call - Audio Conferencing
Operational
Okta SCIM - Provisioning / De-provisioning
Operational
Queuing Services
Operational
Database Services
Operational
Streaming Services
Operational
MS Teams - Add On
Operational
Jira Cloud Integration
Operational
Alert Rules Engine
Operational
Delivery Systems
Operational
Notifications - SMS
Operational
Notifications - Google Push
Operational
Notifications - Apple Push
Operational
Notifications - Phone
Operational
Notifications - Email
Operational
Notifications - Manual Incident Creation
Operational
Notifications - WhatsApp
Operational
Notifications - Custom Paging Policies
Operational
Clients
Operational
Web Client (Portal)
Operational
Android Client - Mobile App
Operational
iOS Client - Mobile App
Operational
Website
Operational
Billing
Operational
Knowledge Base
Operational
Reporting
Operational
Trial Creation
Operational
Chat integration - Omni-Channel (In-product Chat)
Operational
Transport Layer Security (TLS) Protocol
Operational
Single Sign On
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Splunk On-Call Support Changes on October 4th Oct 4, 2026 01:00-13:00 UTC
Hello Valued Splunk Customer,
On October 4, Splunk Support case management will transition to Cisco's platform as part of our integrated One Cisco support experience. During this time, contacting support via live chat in Splunk On-Call will be unavailable.
Key Change: Following the go-live, please use the Splunk Support Portal to re-open a closed case. Replying to a previous case email will no longer trigger a re-opening of your ticket.
Everything else stays the same:
Consistency: You will continue to use the same Splunk Support Portal for submitting and tracking cases.
Continuity: Your support engineers and SLAs remain unchanged.
Open Cases: All existing open cases will be migrated to the new system; you will receive an email notification containing your new case number.
What you gain: You will benefit from faster resolution times, consolidated Splunk and Cisco knowledge articles, and access to the Cisco AI Assistant for Support — available with your existing Splunk credentials -- for on-demand case updates, escalations, and enhanced article recommendations.
Next Steps: For full details, timelines, and FAQs, please see our Splunk Communities Post: https://community.splunk.com/t5/Community-Blog/Splunk-Technical-Support-Is-Moving-to-Cisco-Support-Tools/ba-p/763319
If you have any questions, please contact your Cisco or Splunk support representative.
Posted on Oct 01, 2026 - 16:37 UTC
On October 4, Splunk Support case management will transition to Cisco's platform as part of our integrated One Cisco support experience. During this time, contacting support via live chat in Splunk On-Call will be unavailable.
Key Change: Following the go-live, please use the Splunk Support Portal to re-open a closed case. Replying to a previous case email will no longer trigger a re-opening of your ticket.
Everything else stays the same:
Consistency: You will continue to use the same Splunk Support Portal for submitting and tracking cases.
Continuity: Your support engineers and SLAs remain unchanged.
Open Cases: All existing open cases will be migrated to the new system; you will receive an email notification containing your new case number.
What you gain: You will benefit from faster resolution times, consolidated Splunk and Cisco knowledge articles, and access to the Cisco AI Assistant for Support — available with your existing Splunk credentials -- for on-demand case updates, escalations, and enhanced article recommendations.
Next Steps: For full details, timelines, and FAQs, please see our Splunk Communities Post: https://community.splunk.com/t5/Community-Blog/Splunk-Technical-Support-Is-Moving-to-Cisco-Support-Tools/ba-p/763319
If you have any questions, please contact your Cisco or Splunk support representative.
Posted on Oct 01, 2026 - 16:37 UTC