All Systems Operational
Alert Processing & Integrations ? Operational
Alert Ingestion ? Operational
Alert Ingestion - Inbound email Operational
API Operational
Webhooks ? Operational
Chat integration - HipChat ? Operational
Chat integration - Slack ? Operational
StatusPage Integration Operational
Control Call - Audio Conferencing Operational
SSO Login ? Operational
Queuing Services ? Operational
Database Services Operational
Streaming Services Operational
Delivery Systems Operational
Notifications - SMS ? Operational
Notifications - Google Push ? Operational
Notifications - Apple Push Operational
Notifications - Phone ? Operational
Notifications - Email ? Operational
Notifications - Manual Incident Creation ? Operational
Clients Operational
Web client (portal) Operational
Android client Operational
iOS client Operational
Websites Operational
Billing Operational
Knowledge Base ? Operational
Reporting Operational
Transport Layer Security (TLS) Protocol ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 8, 2021

No incidents reported today.

Mar 7, 2021

No incidents reported.

Mar 6, 2021

No incidents reported.

Mar 5, 2021

No incidents reported.

Mar 4, 2021

No incidents reported.

Mar 3, 2021

No incidents reported.

Mar 2, 2021

No incidents reported.

Mar 1, 2021

No incidents reported.

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021
Postmortem - Read details
Feb 26, 16:22 MST
Resolved - The issue has been resolved. All message delivery types (Phone, SMS, Push, and Email) and associated notifications are fully functional.

We will be providing additional updates on our status page upon the completion of our internal review.

If you have any immediate questions, please reach out to the Splunk On-Call Support team:

victorops-support@splunk.com

We sincerely apologize for any unintended inconvenience this issue may have caused.
Feb 26, 09:38 MST
Update - We are continuing to investigate this issue.
Feb 26, 09:34 MST
Update - SMS message delivery is improving significantly (to) fully functional.

Phone messaging is still delayed.

We are continuing to investigate the issue. Updates to follow.
Feb 26, 08:58 MST
Update - We are continuing to investigate this issue.
Feb 26, 08:56 MST
Update - As we continue to investigate this issue, we recommend leveraging PUSH Notification in your Splunk On-Call personal paging policy settings. For guidance:

https://help.victorops.com/knowledge-base/paging-policy-setup/

The service disruption we are continuing to troubleshoot is primarily affecting Phone and SMS messaging.

Updates to follow.
Feb 26, 08:38 MST
Update - We are continuing to investigate this issue.
Feb 26, 08:30 MST
Update - Please be advised that message delivery and alerting associated with the Splunk On-Call platform are significantly delayed as a result of this issue.

As we continue to investigate and work this issue to ground, we recommend that you directly evaluate any monitoring solutions you may have integrated with Splunk On-Call to better determine the health and status of your associated systems, applications, and/or platform.

Updates to follow.
Feb 26, 07:55 MST
Update - Update: The service affecting issues that we are actively investigating appear to be associated with a service disruption being experienced by one of our communications partners, Twilio:

https://status.twilio.com/

We are continuing to pursue the investigation and resolution of this issue with the highest levels of urgency.

Updates to follow.
Feb 26, 07:46 MST
Update - We are continuing to investigate this issue.
Feb 26, 07:33 MST
Investigating - We are actively investigating a service affecting issue with the message delivery and alerting associated to our platform. We are approaching this issue with the highest level of urgency and the appropriate parties are actively engaged in troubleshooting the issue.

Updates to follow as soon as they are available.

f you have any immediate questions, please contact the Splunk On-Call Support team: victorops-support@splunk.com
Feb 26, 07:33 MST
Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.