Update - Issues with On-Call Reporting data still appear in the UI. Please know that our engineering team continues to work on these remaining problems.
If this issue is impacting your access to On-Call Review reporting data and you need information, please contact our Support team by submitting a ticket or using the in-product live chat. Upon request, we’re happy to provide a manually generated CSV containing the accurate data you need from the On-Call Review report.
Thank you for your understanding and patience as we continue our work to fully resolve this incident.
Monitoring - We want to update you on the status of the On-Call Review report issue. Our team has implemented several fixes to address the root cause, and as a result, we are reducing the incident severity to "Minor" and updating the status to "Monitoring" while we complete final data validation.
We recognize that some issues with how On-Call Reporting data appears in the UI are still present. Please know that our engineering team is working diligently to fully resolve these remaining problems.
If this issue is impacting your access to On-Call Review reporting data and you need information urgently, please contact our Support team by submitting a ticket or using the in-product live chat. Upon request, we’re happy to provide a manually generated CSV containing the accurate data you need from the On-Call Review report.
Thank you for your understanding and patience as we work to fully resolve this incident.
Update - Splunk On-Call Engineering and Support teams continue to give our full attention to resolving this issue as soon as possible.
** Please note that this is a complex problem. Our teams are working urgently and diligently towards providing our customers with accurate On-Call-Review data. It is our top priority.
If you are affected by this reporting feature, please reach out to On-Call Support.
Thank you again for your patience while we work to resolve this incident and the accuracy of the On-Call Review report.
Oct 14, 2025 - 17:35 MDT
Update - Splunk On-Call Engineering and Support teams continue to give our full attention to resolving this issue as soon as possible.
** Please note that this is a complex problem. Our teams are working urgently and diligently towards providing our customers with accurate On-Call-Review data. It is our top priority.
If you are affected by this reporting feature, please reach out to On-Call Support.
Thank you again for your patience while we work to resolve this incident and the accuracy of the On-Call Review report.
Oct 13, 2025 - 16:53 MDT
Update - Update: Our Engineering and Support teams continue to give our full attention to resolving this issue as soon as possible.
** Please note that this is a complex problem involving data from different sources. Our teams are working urgently and diligently, with accurate On-Call-Review data as our top priority.
If you are affected by this reporting feature, please reach out to On-Call Support.
Thank you again for your patience while we work to resolve this incident and the accuracy of the On-Call Review report.
Oct 10, 2025 - 16:12 MDT
Update - Update: Please bear with us as we continue to work on a fix for the On-Call Review reporting feature. The Splunk On-Call Engineering team and Senior Support leadership continue to work towards providing you with accurate On-Call Review reporting.
** Please note that this is a complex problem involving data from different sources. Our teams are working urgently and diligently, with accurate On-Call-Review data as our top priority.
If you are affected by this reporting feature, please reach out to On-Call Support.
Thank you again for your patience while we work to resolve this incident and the accuracy of the On-Call Review report.
Oct 09, 2025 - 15:23 MDT
Update - Update: Please bear with us as we continue to work on a fix for the On-Call Review reporting feature. The Splunk On-Call Engineering team and Senior Support leadership continue to work towards providing you with accurate On-Call Review reporting.
** Please note that this is a complex problem involving data from different sources. Our teams are working urgently and diligently, with accurate On-Call-Review data as our top priority.
If you are affected by this reporting feature, please reach out to On-Call Support.
Thank you again for your patience while we work to resolve this incident and the accuracy of the On-Call Review report.
Oct 08, 2025 - 16:23 MDT
Update - Update: We continue to work on a fix for the On-Call Review reporting feature. The Splunk On-Call Engineering team and senior Support leadership continue to work towards providing you with accurate On-Call Review reporting.
Please note that this is a complex problem involving data from many sources. Our teams are working urgently and diligently, with accurate On-Call-Review data as our top priority.
If you are affected by this reporting feature, please reach out to On-Call Support.
Thank you again for your patience while we work to resolve this incident and the accuracy of the On-Call Review report.
Oct 07, 2025 - 15:22 MDT
Update - We continue to work on a fix for this issue. If you are affected and require immediate attention, please reach out to Support via a support ticket or through in-product live chat. We've upgraded this incident to Major, as we are currently unable to provide an accurate CSV for the On-Call Review at this time.
We've prioritized this issue with our Engineering teams. They are addressing the issue with urgency.
Our apologies again for this issue! Please stay tuned to this status page for updates! Thank you for your patience.
Oct 06, 2025 - 18:25 MDT
Update - Update: Please bear with us as we continue to work on a fix for this issue. If you are affected and require immediate On-Call Review reporting data, please reach out to Support via a support ticket or through in-product live chat. We'll gladly provide an accurate, manually generated CSV of the data you are searching for in the On-Call Review report upon request.
Again, our apologies for this issue! Please stay tuned to this status page for further updates! Thank you for your patience while we work towards a resolution.
Oct 03, 2025 - 22:16 MDT
Identified - We are currently experiencing inaccurate reporting data in the On-Call Review report (OCR) within the web client.
This is a known issue, and we're working on a fix as soon as possible. If you are affected by this reporting feature, please reach out to On-Call Support.
Our apologies for this issue! Please stay tuned to this status page for updates! Thank you for your patience while we work towards a resolution.
Oct 03, 2025 - 09:11 MDT
Resolved -
We've identified this issue as stemming from a release by our Email Alert provider. Their release has been rolled back and now Email Alert delivery to On-Call is fully operational. Our apologies for this disruption.
Monitoring -
We are now seeing successful delivery of email alerts in our system. We are moving status to monitoring while we investigate the cause for this disruption.
Thanks for your patience while we continue to investigate. Updates to follow.
Monitoring -
We experienced a CPU spike that caused loading issues in both the mobile applications and the web UI. To address the issue, we restarted our servers and, out of an abundance of caution, reverted a recent deployment. We are actively monitoring the systems to confirm that these actions have fully resolved the problem.
Nov 6, 00:20 MST
Investigating -
Splunk On-Call is currently experiencing loading issues on the web UI and mobile applications (iOS and Android). We are currently investigating this issue with urgency.
Alert ingestion and paging notifications are unaffected. We will update this page as our investigation progresses. Thank you for your patience.
Completed -
The scheduled maintenance has been completed.
Nov 3, 23:30 MST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 22:30 MST
Scheduled -
Scheduled Backend Maintenance starting on Nov 3rd, 2025, 10:30 PM – 11:30 PM Mountain Time
Situational Awareness for Splunk On-Call Customers:
**NO CUSTOMER IMPACT IS EXPECTED from this maintenance**
This message is to inform you that a scheduled maintenance window, essential for the continued performance, reliability, and security of our service, will be conducted in a one-hour window.
For questions or concerns regarding this scheduled maintenance, please reach out to Splunk On-Call Support: