On-Call Timeline is experiencing issues with ACK and RESOLVE actions

Incident Report for Splunk On Call

Resolved

This incident has been resolved.

Posted Jan 17, 2023 - 22:07 UTC

Update

MS Teams Add-On Maintenance finished. Thanks for your patience while we completed this work

Posted Jan 17, 2023 - 21:50 UTC

Update

Update: Related to the Timeline issues experienced over the weekend, the MS Teams integration is in temporary maintenance. Please bear with us while we work towards a permanent fix.

Posted Jan 17, 2023 - 21:29 UTC

Monitoring

The MS Teams integration is back to operational status. We continue to monitor Timeline performance and are working towards a resolution. Please reach out to Support via in-product Chat, the Support Portal, and our hotline (1-855) SPLUNK-S or (1-855) 775-8657 if you are experiencing issues with On-Call Timeline performance. Updates to follow.

Posted Jan 15, 2023 - 19:06 UTC

Update

We are continuing to work on a fix for this issue.

Posted Jan 15, 2023 - 19:02 UTC

Identified

This issue has been identified. MS Teams is impacted. Please bear with us while we implement a fix.

Posted Jan 15, 2023 - 18:35 UTC

Investigating

We are currently investigating disconnects and loading issues to the On-Call timeline that may affect the ability to ACK and RESOLVE active incidents.

If you are experiencing any issues with incident actions in the Timeline, please reach out to On-Call Support via https://help.victorops.com/knowledge-base/how-to-contact-splunk-on-call-support/

Our Support hotline may be reached here: (1-855) SPLUNK-S or (1-855) 775-8657

Thank you for your patience while we work this issue to ground. Updates to follow.

Posted Jan 14, 2023 - 23:04 UTC

This incident affected: Clients (Web Client (Portal)) and Splunk On-Call Alert Processing & Integrations (MS Teams - Add On).