Our provider is no longer experiencing SMS delivery delays when sending messages to the Proximus Mobility network in the US (AMER) over a subset of shortcodes. This incident has been resolved. All systems are operational.
The Splunk On-Call notification provider continues to experience SMS delivery delays when sending messages to the Proximus Mobility network in the US (AMER) over a subset of shortcodes. Our provider is working with the carrier partner to resolve the issue. Splunk On-Call will continue to monitor and provide updates as soon as more information becomes available.
As mentioned, please diversify your paging policies to include WhatsApp, Voice (phone call), and Push notifications to avoid single points of notification failure.
The issue has been identified. Our provider is working with carrier partners to resolve the issue. In the meantime, please diversify your paging policies to include WhatsApp, Voice (phone call), and Push notifications to avoid a single point of failure.